This document was last updated on 22 February 2023.

Terms and conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the lyrebirdmusic.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and this Website operator (“Operator”, “we”, “us” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority or do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and the Operator, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Billing and payments

You shall pay all fees or charges to your account per the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, household or order. These restrictions may include orders placed by or under the same customer account, credit card, and/or orders using the same billing and shipping address. If we change or cancel an order, we may attempt to notify you by contacting the email and billing address/phone number provided when the order was made.

Discounts

Subscribers are occasionally given discounts on new publications, although these are not extended to those receiving regular discounts (e.g., students, music shops or libraries). A code is not an automatic right to a discount, and we reserve the right to refuse discounts or purchases made with discount codes if we suspect discounts have been unfairly applied or fraudulently used.

Delivery

Books are sent from the United Kingdom via courier as the most reliable means of delivery. We are not responsible for undelivered items because you were unavailable at the time of delivery, and it is the customer’s responsibility to contact the appropriate courier to arrange for redelivery or collection from the relevant depot.

We offer a variety of shipping according to your location. In most cases, this allows for cheaper options, though these might extend the time for your package to arrive. However, we cannot make restitution for untracked packages, which is your responsibility.

Delivery time may vary between countries and can be affected by external conditions such as driver shortages, air traffic delays or staff shortages. Lyrebird Music indemnifies itself from any delay. Usually, it takes ten working days for books to be processed and sent for delivery. You should be aware that delays might occur given recent problems with COVID-19, BREXIT, and rising fuel prices. You are advised to contact post@lyrebirdmusic.com after four (4) calendar weeks if a delivery has not occurred.

VAT and the European Union

On July 1 2021, new EU tax regulations took effect when the European Union (EU) Value-Added Tax (VAT) eCommerce package took effect. The changes are a significant overhaul of the previous tax rules, designed to simplify processes and administration for merchants. The following, therefore, applies to all orders purchased by customers in the EU.

• Pro forma invoices may be issued. However, we cannot charge EU VAT using this method and customers from the union should be aware that this method will incur VAT and handling charges from your local customs authorities.

• VAT is paid by those living in the European Community on orders of under €150, with tax taken also on the value of postage. Orders exceeding the €150 amount will be subject to import duties and handling charges when the books enter your country.

• The VAT paid by citizens of EU countries follows their country of residence’s VAT regulations and is set at a local level.

• Packages to countries outside the United Kingdom, where our books are warehoused, must now be accompanied by a customs declaration. No VAT is payable by UK customers.

• Lyrebird Music indemnifies itself against any claim concerning customs duties if you have elected to pay by bank transfer or using a pro forma invoice.

Return of goods

Defective items will be replaced on request because of printing or binding errors. We will not accept returns of books or scores if a valid reason for their return is not apparent, and we retain the right to assess the validity of any claim or request. Invalid reasons include the wrong choice of binding or, where offered, paper type, and you are advised to make sure of their requirements on checkout. Orders may be altered before they are processed,g and refunds will be met. If you wish to return goods, you are liable for the cost of postage and packing and must ensure that goods are received without any signs of use or visible damage. Refunds will be met only after these conditions are met. If you return a book or book without meeting these conditions, you will forfeit the right to a refund. No partial refunds will be made.

No refunds are available for tablet versions of Lyrebird Music editions.

Accuracy of information

Sometimes, there may be information on the website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, availability, promotions, and offers. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice if any information on the Website or Services is inaccurate (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we do not imply any approval, association, sponsorship, endorsement, or affiliation with any linked resource unless expressly stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for other third party’s actions, products, services, and contents. You should carefully review the legal statements and other conditions of use of any resource you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.

Intellectual property rights

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in about any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, requests to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by the Operator or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with the Operator. All trademarks, service marks, graphics and logos used in connection with the Website and Services are trademarks or registered trademarks of the Operator or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Using the Website and Services grants you no right or license to reproduce or otherwise use any Operator or third-party trademarks.

Disclaimer of warranty

You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information received through the Service or that defects in the Service will be corrected. You understand and agree that any material and data downloaded or otherwise obtained through the use of Service is done at your discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will the Operator, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of the Operator and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount greater than one Euro or any amounts paid in cash by you to the Operator for the prior one month period before the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or failure of its essential purpose.

Indemnification

You agree to indemnify and hold the Operator and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your content, your use of the Website and Services or any willful misconduct on your part.

Assignment

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

Changes and amendments

We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after such changes shall constitute your consent.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so via the contact form at the foot of each page or by sending an email to post@lyrebirdmusic.com or write a letter to Brugata 4, 2500 Tynset, Norway.

This document was last updated on 2 February 2024.