Trade (B2B) customers

Business customers must enter a valid, registered VAT number at checkout. This number is used to determine eligibility for VAT exemption under applicable intra-community or export rules.

Where a valid VAT number is provided and verified, VAT will not be charged at source. Where no valid VAT number is supplied, or where the number cannot be verified, the order will be processed as a standard retail sale and VAT will be applied.

Customers are responsible for ensuring that the billing details provided correspond exactly to the registered company information associated with the VAT number. Incorrect or incomplete information may result in VAT being charged.

From 1 May 2026, Lyrebird Music will no longer issue invoices on request. All orders must be placed through the webshop, and invoices will be generated automatically and attached to the order confirmation email. This invoice constitutes the official record of the transaction.

Trade accounts

Trade pricing is available to approved customers.

To request a trade account, please create an account on the My Account page and then request access by email, including the email address used to register. Trade access is granted on request.

Once approved, trade pricing is applied automatically when logged in.

The following arrangements apply from 1 May 2026:

All orders must be placed through the Lyrebird Music website

• Orders below €400 receive a trade discount of 15%
• Orders of €400 or more receive a trade discount of 33%
• Discounts are applied automatically to approved trade accounts when logged in
• For customers within the EU, VAT is applied unless a valid VAT number is provided and verified at checkout, in which case the supply may be zero-rated in accordance with applicable regulations.
• Orders placed via the website are processed automatically, ensuring efficient handling and dispatch

Lyrebird Music publishes specialist titles which are not widely available elsewhere. Where titles are not held in stock, customers may obtain them directly. Retailers are therefore encouraged to maintain stock in order to meet demand and maximise sales.

Lyrebird Music reserves the right to validate VAT numbers and to refuse VAT exemption where the information provided is incomplete, inconsistent, or does not meet the requirements for zero-rated supply.

To create an account, please use the “B2B” menu item.